Refund policy

Trap Luxury Return & Refund Policy

Effective Date: July 25, 2026

At Trap Luxury, we take pride in providing premium-quality beauty products. Due to the nature of our products and for hygiene and safety reasons, all sales are considered final unless otherwise stated below.

Hair Extensions & Bundles

Because our hair products are considered hygienic items, all hair bundle sales are final.

We do not accept returns or exchanges on:

Raw hair bundles
Virgin hair bundles
Donor hair
Hair extensions that have been opened, unraveled, brushed, combed, washed, colored, chemically treated, cut, installed, or altered in any way.

If your order arrives with the security ties intact and you believe there is a manufacturing defect, you must contact us within 48 hours of delivery before using the product.

Wigs

All wig sales are final.

Returns or exchanges will not be accepted if the wig has been:

Tried on beyond a basic fit check
Cut or customized
Bleached
Plucked
Dyed or colored
Washed
Styled with heat
Installed or worn
Missing original tags or packaging

If your wig arrives damaged or the incorrect item was shipped, notify us within 48 hours of delivery with clear photos and videos.

Hair Oil & Skincare Products

Due to health and sanitation regulations, all hair oil and skincare products are non-returnable and non-refundable once shipped.

This includes:

Hair Growth Oil
Face Serums
Body Oils
Body Scrubs
Any other cosmetic or personal care products

If your item arrives damaged due to shipping or you receive the wrong product, contact us within 48 hours of delivery.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please email us within 48 hours of receiving your package with:

Your order number
Clear photos of the product
Photos of the shipping box
Photos of the shipping label
A brief description of the issue

Failure to report issues within 48 hours may result in the claim being denied.

Lost or Stolen Packages

Once your package has been handed over to the shipping carrier, Trap Luxury is no longer responsible for delays, lost packages, stolen packages, or carrier-related issues.

If your tracking shows Delivered but you did not receive your package, please:

Check around your delivery location.
Ask neighbors or household members.
Contact the shipping carrier to file a claim.

If your order includes shipping insurance, we will assist you with the claims process when applicable.

Order Changes & Cancellations

Orders begin processing quickly.

Once an order has been placed, we cannot guarantee cancellations, modifications, or address changes.

Please review your shipping information carefully before placing your order.

Chargebacks

Trap Luxury takes fraudulent chargebacks seriously.

By placing an order, you agree that:

You are the authorized cardholder or authorized user.
You understand and accept this Return & Refund Policy.
Fraudulent chargebacks may be disputed using order records, tracking information, delivery confirmation, signature confirmation (when applicable), customer communications, and any other supporting documentation.

Refund Eligibility

Refunds will only be issued if:

The item is confirmed to have a manufacturing defect.
The wrong item was shipped.
Trap Luxury is unable to fulfill your order.

Approved refunds will be returned to the original payment method within 5–10 business days, depending on your financial institution.

Contact Us

For all return or refund inquiries, please contact:

Trap Luxury Customer Support

Email: trapluxuryy@gmail.com

Website: www.trapluxury.org

Please include your order number with all inquiries to help us assist you as quickly as possible.

Thank you for choosing Trap Luxury. We appreciate your support and look forward to providing you with luxury-quality products.